Cancellation & Refunds
Customer can cancel the subscription any time with 30 days written Notice. Our tools are built in a way that customer can take care for their data with the 60 day period of Notice.
If customer want RP to provide the data backups RP can do that at the additional cost of $100/hour. (Minimum billing of 5 Hours)
Support credits purchased will NOT be refunded if the implementation is already done, but if customer decides to cancel before creating environment or implementation of their instance 80% of the support credit charges will be refunded.
Monthly Subscription charges; as subscriptions charges are billed and paid in advance the money will be refunded after deducting the current/running month, plus two (2) months’ notice period charges.