Help Desk Services / Support Desk Services

 

RP offer you a help Desk outsourcing solution for enterprise, Medium and Small business, we are an experienced group of certified Help Desk Support engineers, that are capable of solving most Hardware and Application oriented IT issues, or as necessary, escalate the issue to a senior resource.

RP runs Hosted Tools based 24/7 Help Desk Support with assured SLA. Every minute of the day your employees / clients can have access to qualified personnel to get the IT issues solved. The core objective is to enhance the productive of your teams / employees.

Our team get branded like your team and will be first point of contact for your employees and/or customers to handle technical issues, resolve specific problems. Our team can take care for end-to-end issue resolution by owning the escalation for the issues, can’t be resolved by the Help Desk. Our Help Desk services can be access through below channels;

  • Toll free Number
  • Help Desk Portal
  • Email Address (automatically raises the ticket)
  • Web Chat
  • Dedicated Account Manager

Our remote IT Technical Support Services offer multi-technology support and can troubleshoot hardware and software issues, including software installation, upgrades and patch management. Whether your business requires full- or part-time help desk outsourcing, application support, or a service desk for your own customers, we offer a range of service packages tailored to your business.

Some of our Standard Value proposition; 

  • Provide technical support to your Computers Users / Customers
  • Your IT Staff can focus of high value activities with their core Competencies
  • Reduce Operational overhead, increase productivity
  • Faster issue resolution response time
  • Leverage detailed reporting to make decisions to improves ongoing support
  • Increase the staff satisfaction and Customer Service Level

How are we different?

  • Trained and skilled resources
  • Dedicated account Manager for each client/customer
  • Assured SLA, with better and flexible process to support and help you resolve your problem
  • Identify and automate ways to prevent recurring issues
  • Combining flexibility and agility with global scale and delivery capabilities