Network Operation Center (NOC) – Service

 

RP offers a fully-managed Network Operation Center - Including Monitoring and Resolution Services . Our NOC  team is not only well trained to manage incidents, but also mentored via continuous review so they become skilled experts in the business.

We have a dedicated team of experts, resourceful project managers, and global experience, to provide 24 x 7 x 365 NOC support and back office operations. We ensure that business goes on as usual for your organization at any time of the day or any day of the year.

RP 24X7 NOC deploys, administers and Operates the Platform. Our Internet portal allows you to keep tabs on the health and operation of your IT assets in real time. Our goal is to support our client to achieve 99.999% Service availability. In our NOC  we have hosted Tools / Platform to Monitor all kind of System / Devices. We provide Event Management as standard services, L1, L2, and L3 asr custom solutions based on the customer requirement. We have Dedicated / Shared Monitoring solution for our customers based on the need and budget. 

Our Infra Monitoring Solutions includes, the following;

  • Network Monitoring
  • Server Monitoring
  • Storage Monitoring
  • Application Monitoring
  • Website Monitoring

 

Some of the Standard Advantages;

  • Increased availability for Network, Compute, Storage and Service. 
  • Reduced IT L0 / L1 Staffing & Training Requirements.
  • Optimize your IT infrastructure, Network’s Bandwidth Utilization and Performance 
  • Improve Productivity with minimal Operations Costs .
  • Proactive to know and fix the technical faults before they hamper the business operations. 
  • Hosted platform with quick return on investment, mean no need to buy tools / platforms and invest long efforts to get ROI

Some of Our Value proposition with NOC Platforms;

  • 24x7x365 Monitoring teams Real time Problem Detection, Resolution and Notification to the contact 
  • Network Map visualization
  • Performance Management with reports 
  • Network Optimization services
  • Problem Diagnosis and Resolution 
  • Automatic ticket logging with Hardware Vendors, Service Providers and follow up with team or Escalation to Hardware, Service Providers or Dispatchers.
  • Network Engineer Analyzes and Reports on the State of your Network 
  • Complete Network, Datacenter, application and service management 
  • Dedicated Project Manager round the Clock
  • Automate day to day task